Customer Reviews

Great experience with Lou at Eastway Toyota! This is our second vehicle from the dealership, and Lou was candid about the pros and cons of minivans vs SUVs vs a second vehicle for our growing family. We settled eventually on a Toyota Sienna LE - great vehicle value for the money. James gave us what we felt was good value for our trade in, Christina in finance gave us a great deal on additional coverage, and the vehicle has so far been great to drive and use. Thanks again to Lou and everybody at Eastway. UDATE: Brought in my vehicle yesterday (June 2019) for its scheduled maintenance. Jacob T (service advisor) did a great job looking after me, and the van was nicely washed for me too! Very happy with service.

Customer: Edwin Tam
Date: 2019-06-14
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I've only had to deal with this dealership a couple of times so far. Staff is friendly, parts desk and service seem quite knowledgeable and professional. I was surprised when I got a tire quote that it was relatively competitive with the going rates elsewhere. The place is clean and comfortable. Bathroom was clean.

Customer: Steven Chittle
Date: 2019-05-28
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Great experience whenever we are in for service. The representatives are knowledgeable and very professional. We always feel like they handled things properly. The General Manager, James, is very helpful and willing to assist whenever we’ve had questions about things. A few times that we’ve needed a loaner car they’ve made sure we were taken care of and valued. We will be back for continued service. Thank you, James and the team at Eastway Toyota/Lexus.

Customer: Drew Varsava
Date: 2019-04-30
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Recently bought new Corolla. I had great experience and they are very friendly. Especially sales and leasing consultant Doaa Abu Ras was excellent.

Customer: Rupesh Jaggi
Date: 2019-04-20
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Recently bought a new truck from Eastway. It was a great experience. Came back for service and the service team was great. Took care of me in a timely manner. I have the utmost confidence in this place. Keep up the good work

Customer: Jon D
Date: 2019-03-28
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Had an excellent experience at this dealership recently. Right from the service bay to the service manager. Can't remember all the names but Jacob and the young lady that work in the service bay went beyond my expectations.They could not have been more professional. I've had some less than good involvement with Cambells,but you guys changed my impressions of what Toyota service should be.Many thanks to all envoled.

Customer: Stefanovich Michael
Date: 2019-03-08
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Very competent, quick and supportive service, extremely friendly and warm approach

Customer: reading town
Date: 2019-01-22
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I bought a new 2018 4Runner from East Way Toyota back in August of 2018. The rep was Afran, till this day he still keeps in touch with me asking how I am liking the car and makes sure I get a nice car was every time I come in for a service. He also helped me set up an appointment to install a deflector. I had my first service appointment yesterday and met Heather who did an amazing job explaining things to me, especially about the maintenance schedule for my new car. Unfortunately that was not explained well to me at the time of purchase. I would recommend you guys do a better job giving your customers something on paper to follow before we leave the dealership. I am not a car person I have no idea when things must be changed even oil, tire rotation, refill fluids, etc. Luckily, Heather was very knowledgeable, kind, patient and explained everything to me including information about my ECP warranty. She was not in a rush to just get me out of there but took the time to answer all my questions. Looking forward to my next service appointment (and free car wash of course!).

Customer: Ania B
Date: 2018-10-16
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Just have to commend the service team at Eastway for their friendly and efficient service last Wednesday when I arrived (from Manitoba) with what I thought was a wheel bearing problem. A warm greeting from Heather and the team (in what seemed like a genuinely nice place to work) made me realize that I had made a good choice for a check on my car; my car was fitted in and dealt with promptly. It was like having a caring family member take care of my car's problems, and the coffee was great. Heather and the service team at Eastway are very friendly and helpful.

Customer: Jake Dyck
Date: 2018-10-07
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We purchased a used car from Eastway Sept 2018. The service here was excellent to say the least. Our sales consultant, Louie, was very knowledgeable about their vehicles as well as laid back, with a no pressure approach. The general manager, James, who approved our offer was accommodating and very gracious. Thanks guys for a great experience.

Customer: Peter Kumo
Date: 2018-09-28
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I would like to single out Steve Moretto of the Toyota Service Department for his Exceptional Professionalism. His congenial attitude along with his knowledge base, as far as I am concerned, is the epitome of what customer service should be. I had to have a water pump replaced on our Toyota Venza. He was very sympathetic when quoting the (expensive) repair cost. When he found out that we had extended coverage, he seemed almost as relieved as we were. Steve explained and handled everything including the rental. Our vehicle was done earlier than promised along with being washed. Every encounter that I have had with Eastway has been made a little more pleasant by Steve.

Customer: Clyde Mitchell
Date: 2018-09-18
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Top quality service. New tire cheaper than Costco and available next day rather than in 8 biz days. Plus a free car wash. I'm thoroughly impressed.

Customer: Kenneth Getty
Date: 2018-09-17
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