Customer Reviews

Great place to buy a very good vehicle. Valet service is super helpful

Customer: Eduard & Elena Fritz
Date: 2018-01-28
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The team was very helpful in the purchasing process going about and beyond to make sure I received a quality used vehicle in a timely manner I had a pleasant experience overall and am very pleased with my 2005 Honda Odyssey special thanks to Karen Conti and Loui lisi

Customer: fuzzzymaine2
Date: 2018-01-13
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I'll start by saying that this is my second vehicle from Eastway Toyota and have always been satisfied with the its performance. Most of us customers tend to be very pleased with services until that one time where something doesn't go our way and that is it we quickly sever the ties. It's understandable that we want the best service for our money, but it also doesn't hurt to remember that we are humans and often make mistakes. So, I dropped my car off to be serviced at around 10:30am and was told it'll be done in 4hours. So by 2:30 or 3:00 o'clock I expected a call so I could pick up my car. I was picked up by the shuttle and brought to the dealership by 6:00pm. May I add, the problem was still not completely fixed. An additional part was required and had to be ordered. I know you'd think that's horrible and I won't deny that I was disappointed considering that I always received good service. I did call the service manager, Mark, and expressed my disappointment in which he responded professionally and took all measures to mend the situation. I was called the following day by Heather, from the service department where she arranged for me to come that same day to install the part. The part that caused the initial problem was damaged due to an accident in which a woman had struck my rear tire. The part was poorly fixed, instead of being replaced, by a collision shop. My warranty at Toyota wouldn't have covered it. However, Mark the service manager came out to the waiting area and explained what had happened and told me that due to what happened the previous day, the wait, they'll cover the cost. The car was fixed in an hour and upon leaving the shop, I find my car has been washed and to my surprise I found a complimentary emergency light on my passenger seat. Fellow customers, yes things go wrong and people make mistakes, but I do take into consideration that the best service comes in how people recover from their mistakes and how they handle themselves. To that I say thank you Heather (customer service), Mark (service manager) and Scott who apparently worked on my car for your professionalism, and courteous service. I believe in giving people chances because I know I would want one myself.

Customer: alar7097
Date: 2018-01-05
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I have purchased and serviced 7 vehicles for myself and my spouse, as well as 2 vehicles for a family member; I am always treated very well! The dealership has 3 Master Certified Technicians who have done a great job with my Toyota and Lexus vehicles and have provided excellent advice on the past 4 hybrids I have owned. Mark, Amir, Steve Moretto and Heather are doing a wonderful job in service and it matters. All great businesses are founded upon friendship and the EASTWAY TOYOTA and LEXUS of WINDSOR team want to be your friend. Great place to buy, finance or lease your vehicle!

Customer: James D. Godfrey
Date: 2017-12-26
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Great experience with Lou at Eastway Toyota! This is our second vehicle from the dealership, and Lou was candid about the pros and cons of minivans vs SUVs vs a second vehicle for our growing family. We settled eventually on a Toyota Sienna LE - great vehicle value for the money. James gave us what we felt was good value for our trade in, Christina in finance gave us a great deal on additional coverage, and the vehicle has so far been great to drive and use. Thanks again to Lou and everybody at Eastway.

Customer: Edwin Tam
Date: 2017-11-18
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This dealership has gone above and beyond in making sure I walk away happy each and every time I walk in the door. The GM of the dealership and I speak each and every time I walk in and my feedback good or bad is always appreciated. If I have made any comments about an issue it is dealt with ASAP. They are doing their absolute best to improve the customer experience and each comment made results in action towards this goal. I have high but reasonable expectations and Eastway is willing to do whatever they can to be my dealership of choice. My wife bought a new car from another manufacturer a few months earlier I can compare each dealership on the new car experience. Eastway has won the after purchase service and customer experience. I was really surprised at how the other dealer let us down based on their pre-purchase customer service. Once again Eastway is improving the experience everyday. I can’t say enough good things about Eastway.

Customer: Steve Bailey
Date: 2017-10-26
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There was an issue with my car, but the team at Toyota took care of me and provided me a car to use while my car was at their service department. They did perfect job to make me satisfied. Many thanks to Louie and Heather! and a special thanks to James who really did a great job.

Customer: Haider Issam
Date: 2017-10-13
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There was an issue with my car, but the team at Toyota took care of me and provided me a car to use while my car was at their service department. They did perfect job to make me satisfied. Many thanks to Louie and Heather! and a special thanks to James who really did a great job.

Customer: A Google User
Date: 2017-10-13
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I had good service -no pressure, Knowledgeable salesman. good financial deal, Love the Fav4 SUV so good on gas- smooth to handle.

Customer: June Stevens
Date: 2017-10-10
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Very courteous staff. Good information. Not pushy. Helpful.

Customer: Laura Jo Marzec
Date: 2017-10-06
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Very courteous staff. Good information. Not pushy. Helpful.

Customer: A Google User
Date: 2017-10-06
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Good friendly service. Lounge is nice while you are waiting for for your car. Sales people were very accommodating when I was picking a car.

Customer: Phil Desnoyers
Date: 2017-08-02
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The best customer experience you can get! Very friendly and always have time for your concerns! Thank you Eastway Toyota for helping my family get into a brand new car!

Customer: Ramses Mejia
Date: 2017-07-27
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Eastway toyota and Melanie always treat us great. The service from sarah and Sean are fabulous. We live 40 minutes away and go there for service. Keep up the great work.

Customer: Tamara Dan Hebert
Date: 2017-07-27
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Jonelle is one of the best in the biz!!

Customer: Mark McMinimee
Date: 2017-07-10
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Just bought a used vehicle and what a 5 star experience. Full fuel tank and a dozen roses. Talk about wow. Customer service to the max. We will be back! Thank you Eastway Toyota!

Customer: Todd Marciano
Date: 2017-06-10
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5 stars. Staff especially helpful/pleasant. Discussed service needed and no feeling of being taken advantage of. Work done needed. Happy with Toyota and have two rentals. Expect will stick with the brand when time for next car needed.

Customer: Larry Kulisek
Date: 2017-06-09
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Top quality service. New tire cheaper than Costco and available next day rather than in 8 biz days. Plus a free car wash. I'm thoroughly impressed.

Customer: Ken Getty
Date: 2017-06-06
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