Customer Reviews

I bought a new 2018 4Runner from East Way Toyota back in August of 2018. The rep was Afran, till this day he still keeps in touch with me asking how I am liking the car and makes sure I get a nice car was every time I come in for a service. He also helped me set up an appointment to install a deflector. I had my first service appointment yesterday and met Heather who did an amazing job explaining things to me, especially about the maintenance schedule for my new car. Unfortunately that was not explained well to me at the time of purchase. I would recommend you guys do a better job giving your customers something on paper to follow before we leave the dealership. I am not a car person I have no idea when things must be changed even oil, tire rotation, refill fluids, etc. Luckily, Heather was very knowledgeable, kind, patient and explained everything to me including information about my ECP warranty. She was not in a rush to just get me out of there but took the time to answer all my questions. Looking forward to my next service appointment (and free car wash of course!).

Customer:
Date: 2018-10-16
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Just have to commend the service team at Eastway for their friendly and efficient service last Wednesday when I arrived (from Manitoba) with what I thought was a wheel bearing problem. A warm greeting from Heather and the team (in what seemed like a genuinely nice place to work) made me realize that I had made a good choice for a check on my car; my car was fitted in and dealt with promptly. It was like having a caring family member take care of my car's problems, and the coffee was great. Heather and the service team at Eastway are very friendly and helpful.

Customer:
Date: 2018-10-07
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We purchased a used car from Eastway Sept 2018. The service here was excellent to say the least. Our sales consultant, Louie, was very knowledgeable about their vehicles as well as laid back, with a no pressure approach. The general manager, James, who approved our offer was accommodating and very gracious. Thanks guys for a great experience.

Customer:
Date: 2018-09-28
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I would like to single out Steve Moretto of the Toyota Service Department for his Exceptional Professionalism. His congenial attitude along with his knowledge base, as far as I am concerned, is the epitome of what customer service should be. I had to have a water pump replaced on our Toyota Venza. He was very sympathetic when quoting the (expensive) repair cost. When he found out that we had extended coverage, he seemed almost as relieved as we were. Steve explained and handled everything including the rental. Our vehicle was done earlier than promised along with being washed. Every encounter that I have had with Eastway has been made a little more pleasant by Steve.

Customer:
Date: 2018-09-18
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Top quality service. New tire cheaper than Costco and available next day rather than in 8 biz days. Plus a free car wash. I'm thoroughly impressed.

Customer:
Date: 2018-09-17
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The team here is fantastic. The service department always ensures my vehicle is taken care of & is extremely efficient. Amir is very professional, courteous & accomodating. My Lexus experience here is A+. It is also worth mentioning Mark is great to deal with.

Customer:
Date: 2018-09-06
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Staff is friendly and helpful. The work done on my car us always excellent.

Customer:
Date: 2018-08-29
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Staff is friendly and helpful. The work done on my car us always excellent.

Customer:
Date: 2018-08-29
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I bought my first car with my mother from Eastway Toyota and I am so glad I did!! This is mostly because of the sales manager, Surinder. He and the general manager, James were very kind to me and I loved the professional manner which they had. They made everything feel very welcoming and on a personal level. Surinder went above and beyond for me and I can never be more grateful and appreciative to him!!I felt like I was car shopping from family, I 100% recommended Eastway Toyota!! Thank you guys

Customer:
Date: 2018-08-24
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I bought my first car with my mother from Eastway Toyota and I am so glad I did!! This is mostly because of the sales manager, Surinder. He and the general manager, James were very kind to me and I loved the professional manner which they had. They made everything feel very welcoming and on a personal level. Surinder went above and beyond for me and I can never be more grateful and appreciative to him!!I felt like I was car shopping from family, I 100% recommended Eastway Toyota!! Thank you guys

Customer:
Date: 2018-08-24
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This Toyota dealership is top drawer on customer service and would highly suggest dropping in.We had an ignition issue that was dealt with on our 1998 Rav 4 and to our delight came in under budget. John is service dept.,was very helpful,don't change a thing!Thank You.

Customer:
Date: 2018-06-26
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Amazing customer service. I love my new Toyota Hylander. The staff were professional and made me feel comfortable with my new purchase. They took the time to explain all the features in my new truck and offered their customer assistance any time. I highly recommend Eastway Toyota. It was a great experience.

Customer:
Date: 2018-03-08
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Amazing customer service. I love my new Toyota Hylander. The staff were professional and made me feel comfortable with my new purchase. They took the time to explain all the features in my new truck and offered their customer assistance any time. I highly recommend Eastway Toyota. It was a great experience.

Customer:
Date: 2018-03-08
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Great place to buy a very good vehicle. Valet service is super helpful

Customer:
Date: 2018-01-28
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The team was very helpful in the purchasing process going about and beyond to make sure I received a quality used vehicle in a timely manner I had a pleasant experience overall and am very pleased with my 2005 Honda Odyssey special thanks to Karen Conti and Loui lisi

Customer:
Date: 2018-01-13
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I'll start by saying that this is my second vehicle from Eastway Toyota and have always been satisfied with the its performance. Most of us customers tend to be very pleased with services until that one time where something doesn't go our way and that is it we quickly sever the ties. It's understandable that we want the best service for our money, but it also doesn't hurt to remember that we are humans and often make mistakes. So, I dropped my car off to be serviced at around 10:30am and was told it'll be done in 4hours. So by 2:30 or 3:00 o'clock I expected a call so I could pick up my car. I was picked up by the shuttle and brought to the dealership by 6:00pm. May I add, the problem was still not completely fixed. An additional part was required and had to be ordered. I know you'd think that's horrible and I won't deny that I was disappointed considering that I always received good service. I did call the service manager, Mark, and expressed my disappointment in which he responded professionally and took all measures to mend the situation. I was called the following day by Heather, from the service department where she arranged for me to come that same day to install the part. The part that caused the initial problem was damaged due to an accident in which a woman had struck my rear tire. The part was poorly fixed, instead of being replaced, by a collision shop. My warranty at Toyota wouldn't have covered it. However, Mark the service manager came out to the waiting area and explained what had happened and told me that due to what happened the previous day, the wait, they'll cover the cost. The car was fixed in an hour and upon leaving the shop, I find my car has been washed and to my surprise I found a complimentary emergency light on my passenger seat. Fellow customers, yes things go wrong and people make mistakes, but I do take into consideration that the best service comes in how people recover from their mistakes and how they handle themselves. To that I say thank you Heather (customer service), Mark (service manager) and Scott who apparently worked on my car for your professionalism, and courteous service. I believe in giving people chances because I know I would want one myself.

Customer:
Date: 2018-01-05
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I have purchased and serviced 7 vehicles for myself and my spouse, as well as 2 vehicles for a family member; I am always treated very well! The dealership has 3 Master Certified Technicians who have done a great job with my Toyota and Lexus vehicles and have provided excellent advice on the past 4 hybrids I have owned. Mark, Amir, Steve Moretto and Heather are doing a wonderful job in service and it matters. All great businesses are founded upon friendship and the EASTWAY TOYOTA and LEXUS of WINDSOR team want to be your friend. Great place to buy, finance or lease your vehicle!

Customer:
Date: 2017-12-26
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