Our COVID-19 Care Plan
Rafih Auto Group’s Safety Protocol Regarding COVID-19
For over 30 years, Rafih Auto Group’s focus has been to provide our guests with the best possible customer experience. In light of concerns surrounding the spread of COVID-19, we have been working proactively over the last few weeks to ensure the health and safety of our guests and associates.
While the Public Health Agency of Canada has assessed the current public health risk associated with coronavirus to be low, we are monitoring developments in real-time and adjusting our policies accordingly. To date we have had no cases reported in any of our dealerships.
Our proactive approach to managing the potential risk includes the following actions:
Safety Information Sharing
A communications plan has been activated in all dealerships (infographic posters) with guidelines on best practices for prevention and standards for maintenance of personal hygiene. Information is visible in high-traffic areas, and regular health and safety updates are shared with our associates as the situation continues to develop. Associates who may have any flu-like symptoms are encouraged not to report to work, but to contact their primary health advisors or 811 for guidance.
As per the recommendations made by health officials, all Destination associates have been advised to wash their hands frequently and refrain from handshaking.
Cleaning and Sanitization
In addition to daily cleaning, we have increased the frequency and vigor of sanitizing all high-traffic areas in the dealership, including customer lounges and restrooms, as well as high-touch surfaces such as doorknobs/handles, coffee stations, and reception and desktop counters. We have doubled our orders of hand sanitizer, which is delivered through dispensing units throughout the dealerships.
Vehicle Policies (Shuttles, Loaners, Test Drive and Service Customers)
All Courtesy Shuttles, Service Loaners, and Test Drive Vehicles will be cleaned thoroughly (all surfaces inside the vehicle) before and after each and every use. All Destination technicians are also required to wear disposable gloves while working on vehicles.
As per public health official guidance, all non-critical business trips have been canceled. Associates have been advised to postpone all personal travel and to inform the company if they have traveled recently to assist with any potential arrangements.
Digital video calling tools such as Whatsapp Video, FaceTime and Microsoft Teams have been implemented to reduce the frequency of in-person meetings, and are available for guests to be in touch with Destination sales and service representatives.
For any questions or concerns with regard to this policy, please reach out to us at AskUs@rafihautogroup.com
We have procedures in place to monitor ongoing developments so that we can continue to respond rapidly. Our dealerships continue to remain open for Service, and we also have online or other options for our Guests who prefer greater convenience of purchasing, financing or leasing a new or pre-owned vehicle – please contact our dealerships for more details or visit our website at www.rafihautogroup.com
We are optimistic about the future and that we will get through these challenges together. Our welcome and excitement in working with our guests and associates remain as genuine and heartfelt as ever, even if we can’t shake hands for now. Thank you for your patience.
Frequently Asked Questions
What measures are taken to minimize the health risk?
- Additional cleaning and sanitation of high traffic areas
- No handshake policy
- Suspend all non-critical business travel
What if I am unable to pick up the vehicle I just purchased?
- We can be flexible with scheduling your pick up
- We may be able to bring your vehicle to you. Please call to inquire.
- We can process any documents remotely by phone or email.
What happens when I bring in my vehicle for service?
- Proactively respect social distancing.
- Disposable gloves are provided to all technical associates
- We have added additional cleaning protocols.
What happens if I cannot visit the showroom?
- Use our digital showroom 24 hours, 7 days a week to view all of our new and used vehicles online.
- Ask for a walk around video and we still send you one electronically.
- We can meet you outside for your appointment or at a designated offsite location.